How to contact the National Student Loans Service Centre (NSLSC)

How to contact the National Student Loans Service Centre (NSLSC)

Contacting the National Student Loans Service Centre

Students that are applying for or have been receiving student loans, grants or any other form of financial assistance through the Canada federal and national government need to know as much as they can about the National Student Loans Service Center (NSLSC)

Through the NSLSC there are so many things that students can be able to learn about which make their lives more convenient when it come to their student loans. It is because of this that you need to know when to contact the NSLSC, how and why.

As a student, you need to know what your loan account number is. However, if for some reason you do not know about this, you can get in touch with the NSLSC to help out. When you find any correspondence between the NSLSC and yourself, your loan number will always be indicated at the top right corner of any such written interactions.

Students who do not already have a loan account number should also get in touch with the NSLSC so that they can be assisted in the same regard. The NSLSC will proceed to verify your identity and once that is assessed, you can be accorded a loan account number.

The NSLSC is available to help you with as many of your concerns as possible. Anything that you need to find out about your account or your loan should be done through here. From the moment you sign up, you will get help in choosing your preferred username just in case the one that you are interested in using is in use by someone else.

Besides choosing the perfect username that you can remember, it is also a good thing for you to consider selecting a password that is highly encrypted but easy for you to remember. A good password should be between 7 and 15 characters long.

However, in these characters you should ensure that you have a good combination of characters; numbers, letters and symbols so that it becomes hard enough for someone to hack it.

There are times when you can actually be locked out of the NSLSC system when you are trying to register. Every student is allowed 4 different attempts to register for the NSLSC online services. When you exceed these attempts allocated to you, the system will automatically lock you out and even prevent you from gaining access to the system. Just in case you are locked out, try and get in touch with the NSLSC through their Contacts page and someone will duly assist you.

Most of the time students worry about whether or not they are eligible to use the NSLSC services. Eligibility for the student loans normally depends on the kind of student loan that you may have applied for. You need to get in touch with the NSLSC to find out more about the loans that are covered by the online services because not all of them usually are.

There are some financial services that can be provided by a financial institution that you are affiliated to, especially those that were administered before 1st August 2000 which are not covered by the online services.

In the event that some of your financial assistance programs are administered through the NSLSC while others are run through your financial institution, you can still use the NSLSC online service.

However, the information that you will get online will only be useful to your NSLSC affiliated financial support.

Through the NSLSC you can be able to make an estimate of the amount of loans or grants that you will be able to receive when it’s all said and done. There is a Student Financial Assistance Estimator that helps you to make an educated guess on what you will receive in the process.

You can get in touch with the NSLSC either through mail, online or on phone through the following contact details:


National Student Loans Service Center (NSLSC)

PO BOX 4030

Mississauga, ON L5A 4M4


1-888-815-4514 in North America

800 2 225-2501 Outside North America


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